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Tag Archives: Customer Service
Many of us spend the majority of our lives online now. It’s therefore pretty important to understand just what the web is. One possible definition: The web is not, despite the desires of so many, a publishing medium. The web … Continue reading
One death is a tragedy. One Million is a statistic. This fundamental deficiency in our humanity, as it has been called, is a weird phenomena. Why can we be so emotionally moved by an individual’s story, and yet so unmoved … Continue reading
People like Dan Ariely and BJ Fogg have made careers studying and explaining behavior and how to influence it. People who master these skills have massive success. Dealmakers like Scott Boras and Richard Lovett have made hundreds of millions of … Continue reading